Payment Policy

Welcome to BALNCED! We want your wellness shopping experience to be as smooth and secure as possible. Here you will find information about the payment options we offer, as well as our policies on payments.

Payment Options

At BALNCED, we accept the following payment methods to make your payment easy and secure. Whether you're starting your wellness journey from anywhere in the United Kingdom, you can choose the option that suits you best.

1. Mastercard

With Mastercard, you can easily pay for your Cherry Hibiscus Dual Gummy System with your credit or debit card. We accept all Mastercard cards and ensure your transactions are protected with advanced security measures.

Benefits: Fast and secure payment
Cost: No extra charge
Processing time: Instant

2. Visa

Visa is one of the most popular and trusted payment methods globally. By using your Visa card, you can make payments for your wellness products quickly and easily.

Benefits: Fast and secure payment
Cost: No extra charge
Processing time: Instant

3. American Express

We also accept American Express for your convenience, ensuring you can use your preferred payment method for your wellness journey.

Benefits: Fast and secure payment
Cost: No extra charge
Processing time: Instant

4. PayPal

Pay securely with your PayPal account for added convenience and buyer protection.

Benefits: Additional buyer protection and secure payment
Cost: No extra charge
Processing time: Instant

Payment Security

All transactions made on BALNCED are protected with Secure Socket Layer (SSL) technology, which means that your payment details are encrypted to ensure your privacy and security. We only use trusted payment providers to process your transactions, giving you peace of mind with every purchase.

Payment Processing Time

Regardless of the payment method you choose, your payment will be processed immediately after you have completed the purchase. If your payment is authorised, your order will be confirmed and your wellness journey will begin with shipping according to our delivery timeframes.

Taxes and Fees

All prices on BALNCED include the taxes applicable in the United Kingdom (VAT where required). There are no additional transaction fees when using any of our payment methods - the price you see is the price you pay.

Subscription Payments

If you choose our Subscribe & Save option for regular delivery of your Cherry Hibiscus gummies:

  • Payments are automatically processed on your chosen schedule
  • You'll receive email notifications before each charge
  • You can modify or cancel your subscription anytime through your account
  • Subscription discounts are applied automatically

Payment Problems

If you encounter any problems with your payment, please contact our customer service team and we will help you resolve any issues quickly and efficiently. We're committed to ensuring your wellness journey starts smoothly.

Refund Processing

  • Refunds are processed to your original payment method
  • Processing time: 3-7 business days depending on your bank
  • Subscription refunds follow the same timeline
  • You'll receive email confirmation once the refund is processed

We endeavour to make your shopping experience at BALNCED as easy and secure as possible. Your focus should be on your wellness journey, not payment worries.

If you have any questions about our payment methods or need assistance with your order, please don't hesitate to contact us.

Thank you for choosing BALNCED for your wellness journey!

Have any questions?

Email: hello@get-balanced.com
Phone: +44 xxxxxxxxx
Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT

Or fill in our contact form here.